Just wanted to let you know how impressed I am with this report and the process... I often send through things when the LA’s don’t do a good job and believe this was exceptional service from the LA!
Not once did I have to chase the LA or the builder, claim was lodged on 05/10/12, LA and builder was out the same day, First Report Received 08/10/12..claim completed 01/11/12..insured was impressed and so was I!
The LA report was detailed down to the last cent as to what they are charging for.... Would be awesome if all LA’s dealings where this great! (M. Raddatz - Building Claims Customer Manager)

“ - - - Well you are just marvellous – we need more of you around the country. Thanks ever so much.” Nicola O’Brien Claims Advisor Oct 2012).

“During my call to (client) she wanted to say how grateful she was to (underwriter) and Robin Kent of Peninsula Assessors for making what is such a stressful situation, so easy and without stress. She said she could not thank us enough and it was fantastic how easy it has all been for her”. Nicola O’Brien – Claims Advisor - Oct 2012

I am writing to thank you very much for your correspondence and communication in respect of my insurance claim on the motor vehicle and bicycle. I would like to commend the professional manner in which this claim has been handled, the frequent communication and overall management of this matter. It has been one of the most professional and well managed claims I have ever dealt with. (Insured - David O'Conner to Gleeson Hunt & Assoc. - Hawkes Bay)

“Thank you for all your help. You’ve been really professional and I was really blown away to receive your email when I arrived in the office this morning” Ansvar Insurance

Wow….that is brilliant (Adjuster). Thank you so much for your report and the actions undertaken to help and understand the issue our customer had. Lumley Insurance

Thank you very much for all your help on this matter, we really appreciated the job you did and how incredible you were at communicating and keeping us informed. We wish you all the best in the future. (Insured)

Not often I do this these days, but I feel it's worthy to write a very quick email to you, to let you know how happy I am with your services during my recent claim - thanks to a frozen water pipe - in Tokoroa. I'm very pleased with the efficiency, care and professionalism shown by everyone involved, and also with the speed with which the situation was resolved. I'm currently looking for my second property, and as a result of this experience, will certainly be asking MFI to provide cover for this too, and hopefully for several more to come! Very kind regards, and many thanks once again. (Insured – Broker client)

“We would like to thank you for the handling of our claim. Not being fully conversant with lodging a claim we found your friendly manner extremely helpful and calming. We were impressed with your competence and that you were able to discuss our concerns basically and clearly. Please accept our thanks” Crombie Lockwood client

Your support has been much appreciated. We are blown away by the immediacy of replacement of those articles stolen. Your professionalism during this time was valued. Lumley Insurance client.

Thanks (Adjuster), Excellent service… As always!! – IAG

“Thanks for the prompt service. I wish all the L/A’s that handle our claims worked as efficiently as you!” (IAG)

“We have appreciated your support; empathy and professionalism in helping us get through this devastating experience.” (insured)

“I am sure you will be pleased to receive such a complimentary letter and would like to take this opportunity to thank you for your professionalism. It reflects well on New Zealand’s insurance industry when we engage people with professionalism and customer care philosophies.” (NZI Southern Claims Centre)

“He is an honest, trustworthy person with an easy going, down to earth personality who can communicate with people from all walks of life.” (FMG)

“God knows how many times I have to ask (Adjuster) to take over from another LA who has dropped the ball. Once he gets involved all becomes ‘sweet” and nothing is ever a problem, which makes a massive difference to my working day.” (NZI)

“Can we please extend our thanks for the fast and efficient completion of this claim. We are very impressed with the smooth and hassle free processing.” (insured)

“Your report was very detailed and easy to follow, so many thanks.” (IAG)

“Just wanted to say thank you for all the assistance you gave me over the issue of my motor vehicle claim. I greatly appreciated it. My sincere thanks.” (John Carter, MP)

“We have received a very complimentary email from our claimant for the way you handled the claim. The claimant was obviously quite distressed and the way you handled the claim and discussed it with him is to be commended.” (EQC)

“He seemed to have his contractors dancing to his tune, a job very well managed by him. I thought you should know of his performance as you contracted him.” (insured to AON)

“It is always a pleasure to assist someone when they are doing great work” (IAG)

“May we extend our sincere thanks to yourself and your company in the promptness of your excellent service.” (insured)

“ A difficult claim but the satisfactory resolution was in no small part attributable to your efforts.” (QBE)

“Many thanks for your services and pragmatic approach in this claim despite the number of issues. Your service has been extraordinary, and not surpassed by any other loss adjusting firm I have dealt with, others should look up to you for leadership in the service standards you provide.” (Provincial)

“I have just finished speaking with (Insured), who is the public trust officer for this claim. She was so impressed with your service and skills and raved about you. Well done, this is awesome feedback!” AA Insurance