Strong Customer Focus

Our people know this is a “people industry” and our job is all about making it easier to do business. Our excellent interpersonal skills put your clients at ease and make them feel comfortable with the process. We understand the importance of responses to claim enquiries, communication of the process together with keeping all parties informed.

Our goal is to expeditiously manage the claim and at the conclusion of business leave the client feeling positive with the experience and in particular confirm their choice of you as their Insurer and Broker.
Our highly experienced and knowledgeable people strive to provide;

  • personal service
  • appropriate advice
  • prompt action
  • effective communication
  • progression of a claim in a timely fashion
Our performance and the entire experience reflect directly upon the Insurer and Broker and with that in mind we are committed to providing the “best possible experience” in every dealing with your clients.
What are the immediate benefits when partnering with the Adjust Group?

Our members know the importance of your business – they are all business owners in their own right.

  • Speed of response
  • Easy lodgement of nationwide claims via single point of contact at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
  • Single point of phone contact via 0800 ADJUST
  • Access to the services of a nationwide, professional, very experienced group of Loss Adjusters
  • Consistent quality service standards
  • Consistent reporting nationwide
  • Reporting can be tailored to individual Insurer requirements
  • Administration of organisation – single point of contact for management of relationship between Adjust NZ Ltd, Insurers and Brokers
  • Mobility of resource in disaster or priority situations
  • Sharing of knowledge and expertise within the Group as a resource available to Insurers

The Adjust Group provides a “whatever it takes” attitude to achieve the best possible outcome in line with your expectations.
 

Partnership

The Adjust Group maintains that close working relationships with our partners ensures immediate and ongoing benefits. It allows us to better understand requirements and ongoing expectations. We firmly believe that all parties should work together closely to achieve the best possible outcome for claims in terms of:
  • Claim cost
  • Customer experience and satisfaction
  • Customer loyalty and retention
  • Reducing time
  • Reducing cost leakage
  • Enhancing the claims experience
  • Absolute respect for the relationship between customer and insuered/broker.

Our Attitude

The following case studies demonstrate the attitude of our Adjusters, their commitment to providing an excellent service with their “whatever it takes” attitude and the value they add to the claim management process.

...Read the Case Studies